Transformation at scale, across business, digital and technology.

Programmes we have led from the inside, with the budget, the teams and the results on the line. The same people lead Eleven's work today.

The live dashboard: intake channels, documents by status, what waits for a person, and throughput by channel
Purchase-order match rate: 69.78% matched automatically, 30.22% needing review
Mobile banking

From digital ambition to 2M+ customers.

Led the transformation of a major Romanian bank's mobile proposition from initial product development through nationwide adoption.

2M+ users 95%+ digital sales 4.8★ app rating
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Customer & operating model

Rebuilding a contact centre of over 300 people around the customer.

Redesigned the operating model, technology stack and customer experience across four sites and remote teams, connecting contact centre, branches and digital channels around a shared customer view.

300+ people 4 locations New CTI + CRM platform
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Digital / CRM

A CRM built around the way the business actually works.

Designed and delivered an operational CRM integrated across contact centre, branches and digital channels, supported by a mobile advisor experience and AI-enabled advisory capability.

2,000+ users 99% daily usage Cross-channel integration
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Transformation delivery

Leading complex platform transformation in regulated environments.

Full-lifecycle leadership across enterprise technology programmes, from scope and mobilisation through delivery, stakeholder management, budget and implementation.

Multi-team delivery Regulated environments End-to-end ownership
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Selected experience includes work delivered by the founders in previous executive and consulting roles, alongside engagements delivered through Eleven Consult.

Experience across complex organisations

These are organisations where the founders have held executive, consulting or delivery roles. They are not presented as Eleven Consult clients.

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